Question 1

How quickly can I get HaulDesk AI set up?

Accepted Answer

Most operators are live in under 5 minutes. You sign up, connect your phone number, add your company name and greeting, and you're done. No technical knowledge required.

Question 2

Does HaulDesk AI work after business hours and on weekends?

Accepted Answer

Yes — 24/7, 365 days a year. HaulDesk AI never sleeps, never takes a lunch break, and answers on the first ring at 2am on a Sunday the same as Monday at 9am.

Question 3

What happens if a caller needs a human?

Accepted Answer

If HaulDesk can't resolve a query — or if the caller explicitly asks to speak to someone — it escalates the call and immediately sends you an alert with full context. You stay in control of every escalation.

Question 4

How does the shipment tracking work?

Accepted Answer

When a caller asks about their load, the AI looks up the tracking number in your shipments database and reads back the status, current location, driver name, and ETA — all in real time, no human needed.

Question 5

Can the AI collect freight bookings over the phone?

Accepted Answer

Absolutely. The AI walks callers through a natural conversation to collect pickup location, destination, freight type, weight, and date. The booking is saved to your dashboard and you get an instant email notification.

Question 6

What does the call transcript feature include?

Accepted Answer

Every call gets a full word-for-word transcript plus an AI summary covering key points, what was quoted, and what needs follow-up. Transcripts are searchable by customer name, date, or topic.

Question 7

Is there a contract or long-term commitment?

Accepted Answer

No contracts, no commitments. HaulDesk is month-to-month. Cancel any time from your dashboard. Founding customers who lock in now keep their pricing permanently.

Question 8

Do I need a Twilio account to use HaulDesk AI?

Accepted Answer

We handle the phone infrastructure for you. If you already have a phone number you'd like to use, we can connect it. Otherwise we provision one as part of onboarding — no extra setup on your end.

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